Amstein SA

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Frequently asked questions

For all demands regarding your order

The distribution is made within 3 to 5 working days.

If the first distribution attempt fails, a second distribution is made at the recipient's request (included in the price).

In case of non-distribution, the shipment is notified to the post office and must be withdrawn within 7 days.

There was certainly a computing error, please contact customer service.

If your card is declined, there may be a problem with your bank.

If this is not the case, please contact customer service.

The invoice can be found in your account under Transaction history.

Has the validity date been exceeded? If not, please contact customer service.

Send us a photo and explanation of the delivery in question, via the contact form, within 48 hours.

If the deadline is met, we will compensate you.

For all questions related to my customer account

You have probably entered an incorrect password. If you have forgotten your password; Click on "Forgotten Password". A new password will be sent to your email address.

If you have forgotten the email address you used when creating your account, please contact customer service.

To update your account information, please log in and edit your data under "Contact information", "Edit my contact information".

To become a member of, fill in the registration form under "Create an account". Once validated, you will receive a confirmation email.

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Please contact customer service to create an account.

My problem is not listed

Your problem is not listed if on? Contact our customer service, we will be happy to help you.


Delivery / Pick up Orders

Delivery by the Swiss post or Drive-In (Pick up orders directly at the shops in St-Légier or Aigle)

Swiss Post Amstein SA

Secure online payment

Postfinance Mastercard Visa Twint

We answer to all your questions by phone on 021 943 51 81 or by mail at concerning order, delivery or product problems.
For questions relating to the website (connection issues, bad display, ...), please write us at

Amstein SA


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