Frequently Asked Questions

For all questions relating to orders

AMSTEIN SA delivers throughout Switzerland only.

Distribution takes place within 3 to 5 working days.

If the first delivery attempt is unsuccessful, a second delivery will be made at the addressee's request (included in the price).

In the event of non-delivery, the item is notified to the post office and must be collected within 7 days.

There has certainly been a computer error, please contact customer service.

If your card is rejected, there may be a problem with your bank.

If this is not the case, please contact customer service.

The invoice can be found in your account, under Transaction history.

Has the validity date been exceeded? If not, please contact customer service.

Send us a photo and explanation of the delivery in question, via the contact form, within 48 hours.

If the deadline is met, we will compensate you.

For all questions relating to orders

You may have entered an incorrect password. If you have forgotten your password, click on "Forgotten password". A new password will be sent to your e-mail address.

If you have forgotten the e-mail address you used to create your account, please contact customer service.


To update your account information, please log in and change your details under "Contact details", "Edit my details".

Is your problem not listed above? Please fill in the form, which will be forwarded directly to customer service.